General Terms And Conditions

• All guests must be at least 18 years of age to be able to check in at the Property
• It is mandatory for guests to present valid photo identification at the time of check-in. According to Government regulations, a valid Photo ID has to be carried by every person staying at the hostel.
• The identification proofs accepted are a Passport, Aadhar Card, Driving License, and Voter ID card. A PAN Card is not accepted as a valid ID Card. Guests with Local IDs will not be allowed admission.
• StaySukoon is committed to solo travelers and young backpackers and hence we do not recommend families to stay with us. In case you are traveling with a family, a hotel would be more suitable to your needs. We still allow families to stay in a private room but not the shared accommodation.
• Advance taken at the time of reservation is strictly non-refundable.
• Prepayment is mandatory For the confirmation of the Booking and before Check-In
• Non-resident guests are not allowed inside the rooms. In case you want to invite someone, you can meet with them in the common area within the Visiting hours specified at the property.
• In case of 3 or 4 people traveling together, please note that we do not guarantee accommodation in the same dorm room
• Different destinations and properties may have different policies during specific times of the year.
• Guests are responsible for their own personal belongings.
• Outside pets are not allowed as per the specific property guidelines and with prior approval.
• Breakfast is not inclusive in the room rate cited. It is charged over and extra at the property only.
• Should any action by a guest be deemed inappropriate by the Hostel, or if any inappropriate behavior is brought to the attention of the hostel, the hostel reserves the right, after the allegations have been investigated, to take action against the guest.
• Right to admission is reserved.
• Certain policies are booking specific and they are notified at the time of booking.
• (The above policies will be applicable unless otherwise specified on the individual destination's booking page)

Booking Extension Policy

• Extension of the stay would be provided on current room rates and are subject to availability.
• Current room rates may be different from the rates at which the rooms were booked.
• Guests are responsible for creating a new booking in order to extend their stay unless an exception is provided by the property manager.

Cancellation Policy

• The advance taken at the time of reservation is always non-refundable.
• Pre-payment of the Due amount is necessary at the time of check-in.
• (Above policies will be applicable unless otherwise specified on the individual destination's booking page)
• Refund timeline - Any refund Once initiated will be processed in 72 Hrs

Group Policy

• Before proceeding with a group booking, please note, that Stay Sukoon DOES NOT ALLOW: Group stays beyond 6 people (even if the bookings are made in multiple installments, through any booking platform).
• In case of a group of 4 or more, you might be allotted different dorm rooms as it is subject to availability.
• If the group behavior is deemed unfit at the property, the StaySukoon Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.
• Any group bookings which have not been authorized in advance, or have been made by several individuals/ separate bookings to make it appear as though it is not a group can be canceled or denied at any time in advance or on arrival.
• StaySukoon reserves the right to admission.
• (Above policies will be applicable unless otherwise specified on the individual destination's booking page)

Check-In And Check-Out Policy

• Standard Check-In time is 12 NOON
• Standard Check-Out time is 10 AM
• Early Check-In and Late Check-Out is subject to availability and discretion of the property.
• However please feel free to hang around in our common areas during that time.
• (Above policies will be applicable unless otherwise specified on the individual destination's booking page)